Customer Relationship Management (CRM) Coordinator - (cincinnati, ohio) in Cincinnati, Ohio For Sale
CUSTOMER RELATIONSHIP MANAGEMENT COORDINATOR
Office of Admissions and Enrollment Management
UNIVERSITY of CINCINNATI
The CRM Coordinator establishes and maintains efforts to enhance and manage the Customer Relationship Management (CRM) system that will support vital admissions and recruitment functions within the Office of Admissions and Enrollment Management Division. The Coordinator administers the database system activities as well as trains others in its usage.
RESPONSIBILITIES:
:Serve as the main point of contact for CRM provider.
:Actively participate in all meetings with CRM provider.
:Manage project planning, issue resolution, and execution.
:Oversee and participate in the configuration of the CRM to meet recruitment and application processing needs.
:Set:up and perform/oversee joint integration testing with CRM provider.
:Participate in testing and training.
:Become an expert in the use of CRM.
:Train end:users and/or on:campus audiences as to how the CRM can meet their needs.
:Update and maintain the CRM software configuration.
:Manage all requests for enhancements/field changes/settings and make necessary changes.
:Proactively meet with CRM users throughout the year to gather feedback and ideas.
:Oversee change management activities as needed (communication plan, department demonstrations, etc.).
:Provide guidance to internal support organization and act as the liaison with CRM provider.
:Act as first:line support for all questions and issues that individual users cannot answer.
:All requests/questions regarding CRM will be filtered through this person.
:Be proactive and participate in CRM development training in order to help expand campus use of the system.
:Other duties as assigned by supervisor such as assisting with website maintenance, digital marketing efforts, and other electronic media efforts as needed.
MINIMUM QUALIFICATIONS: Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or related degree; :OR: an Associate's degree with two (2) years' experience ; or four (4) years of basic to intermediate level computer hardware related experience. Possesses working knowledge of commonly:used concepts, practices, and procedures and contributes through support, using established processes, methods, and systems.
PREFERRED QUALIFICATIONS:
:Experience working in an admissions office or higher education environment is strongly preferred.
:Previous experience flowcharting and organizing projects or campaigns.
:Previous experience with CRM software or software that uses conditional merge and filtering functions.
:Database or SIS experience.
:Experience in programming and report writing.
Knowledge, Skills and Abilities:
:Ability to manage stress in a fast:paced, multi:tasking environment with a high volume of work.
:Exercise discretion and good judgment when reviewing sensitive admission materials and communicating University policies and admission procedures.
:Proficiency in managing a Relational Database Management System.
:Working knowledge of computer operating systems.
:Excellent verbal and written communication skills.
:Proven ability to work both independently and as a member of a team.
:Efficient and accurate use of Microsoft applications with a high level of proficiency in Excel.
:Ability to quickly learn and use new technology and software including PeopleSoft Campus Solutions and other third party software.
:Problem:solving skills and resourcefulness.
:Excellent customer service skills.
:High level of accuracy and organization.
The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / M / F / Vet / Disabled.
REQ ID:
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