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Service Area Team Leader - Meijer (cincinnati, ohio) in Cincinnati, Ohio For Sale

Type: Other Jobs, For Sale - Private.

Currently, Meijer is looking for a Service Area Team Leader. Directs and supervises Service Area Team Members in the day to day operations of the Service Department. Implements strategies to improve customer service, drives store sales and increases profitability. Ensures customer needs are met, complaints are resolved effectively and efficiently, and service is quick and efficient. Responsible for the training and development and performance management of the Service Area team members. Key Deliverables:Responsible for supporting P and L attainment for the Service department including shrink and labor plans Works to resolve cash control and scheduling concerns Models exceptional, fast and friendly customer serviceSupervise and coach the Service Team Members to ensure customer service and sales goals are exceeded and the Service area is maintained to Meijer standardsPromotes succession planning by providing career paths by facilitating development needs for the Service area team membersReviews Customer Service Surveys and customer feedback from previous week or daySpends 80 of time on sales floor communicating with customers and team members to ensure exceptional service is being delivered by organizing and maintaining the Remarkable Service BoardReviews sales goalsCommunicates and implements the Meijer Friendly Initiative in all team meetings and conversationsPromotes a safe work environmentConsistent and reliable attendance requiredSupervises the Service Team to:ensure training curriculum is completed for all service team membersmaintain the cleanliness of the front end area of the storeensure customer service levels are to Meijer standardsensure all team members complete day:to:day tasksOther jobs as assigned or required Qualifications:High school diploma or its equivalent required 3:5 years of related retail experience 1 year of management experienceDemonstrated ability to communicate to team members in the organization in a way that provides clear and precise directionDemonstrated ability to resolve conflict and by addressing root cause issuesDemonstrated ability to manage multiple tasksDemonstrated ability to analyze financial and statistical information and use that information to make informed decisionsDemonstrated ability to teach suggestive sellingDemonstrated ability to lead an organization that practices working safely at all timesDemonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.

State: Ohio  City: Cincinnati  Category: Other Jobs
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