Help Desk Technical Desktop Analyst - ADP (Florence, KY) in Cincinnati, Ohio For Sale

Help Desk Technical Desktop Analyst (Client Technical Analyst 1) At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. Inspiring Innovation is a core value at ADP and in Dealer Services we offer integrated computing solutions to about 26,000 auto, truck, motorcycle, marine, recreational vehicle and heavy equipment dealers in nearly 90 countries worldwide. To succeed, we invest in technologies, programs and our people to continually improve the way we service and help our clients run their businesses. ADP is recognized as an innovation leader, and is on the Forbes list of the top 100 Most Innovative Companies in the World and is ranked in the Top 50 on IDG's Computerworld list of the 100 Best Places to Work in Information Technology (IT). Technology at ADP. It's the foundation of the products and services that have made us a world-wide leader in workforce solutions. With us, you can combine technical skills and business acumen, to effectively consult as well as solve technical challenges. You have the opportunity to train on leading-edge technologies that continually redefine what's possible in our industry. Help Desk Technical Desktop Analyst Position Summary: Front-line Technical Assistance Support of ADP products via various communication points including but not limited to: Client Server applications, PCs, Telecommunications, Web and E-mail. Candidate Profile: - Desktop Help Desk / Technical Support experience - Technical knowledge of Microsoft O/S , PC hardware , Unix / Linux, SQL, Networking, and related I/T technology - Experience using a Ticketing System such as Clarify, Remedy, or Footprints - Bilingual in French or Spanish a plus - Strong Communication / telephone customer support / interpersonal skills Responsibilities: • Receive inbound front-line Client / Associate contacts • Resolve Client / Associate inquiries in a timely manner • Attend training courses as required and stay current with industry developments • Apply learned knowledge to Client / Associate inquiry resolution • Analyze and assesses routine Client / Associate inquiries • Establish a course of action to guide the Client / Associate to resolution of inquiry, understanding process and escalation methods. • Thoroughly and Accurately document each Client / Associate inquiry and resolution utilizing the tools provided • Share learned knowledge internally with in associate groups and externally with our client base Experience, Skills, Academic: Qualifications: • Must have recent experience providing Desktop Technical Support , Analysis and Troubleshooting over the phone • Knowledge of Microsoft O/S and PC hardware , Apple iPad, Unix / Linux / SQL platforms, Networking skills are all assets to the position • A+ - MCDST - MCTS - MCITP certifications a plus! • Experience in the Automobile Industry is an asset to the position. • Special Skills: Bilingual / ability speak French or Spanish a plus. • Soft Skills (strong customer service skills) • Attention to detail with great organizational skills. • Excellent interpersonal, written, and oral communication skills. • Ability to apply learned knowledge into troubleshooting • Ability to plan own work or small projects such as prioritizing workload, adhering to assigned schedules, etc. • Ability to work as a team member • Self starter / motivator • Ability to multi-task in a fast paced environment. • College / University degree is an asset to the position • Hours: Core shift will likely be 9:00 am to 6:00 pm or 10:00 am to 7:00 pm, although candidate must be able to work an 8 hour shift between the hours of 7:00 am Eastern and 7:00 pm Pacific. Rotating Saturday Overtime Shifts. About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions. ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength. The Benefits of a Career at ADP: At ADP, our associates are the key to our success! At ADP you will enjoy a vibrant and diverse organization with exceptional leadership committed to providing every associate with career building opportunities. Our environment is fast paced and dynamic with work/life initiatives that allow for individual goals to be realized. ADP offers benefits that are second to none. Some Benefits Include: - Medical - Dental - Vision - Pension Plan - Company Matched 401K - Stock Purchase Plan - Vacation - Personal Days - Holidays - Tuition Reimbursement - Corporate Discounts - Employee Assistance Program - Employee Referral Bonus Plus, you will have access to our extensive offering of on-line and instructor led training which is made available to all associates through our Global Learning. The TOP reasons to ADVANCE your career ADP !!! - TOP NOTCH benefits package, 401K and Pension plan, along with numerous company perks for all associates - ComputerWorld Top 100 Best Places to Work in I/T - InformationWeek: Ranked 7th of top business technology innovators - Fortune's list of America's Most Admired Companies - DiversityInc Top 50 Companies for Diversity - Forbes list of The World's Most Innovative Companies - Diversity MBA Magazine: "50 Out Front for Diversity Leadership: Best Places for Diverse Managers to Work" - One of only 4 AAA rated organizations by Standard & Poor's - Corporate Equality Index: 100% rating and "Best Places to Work" by the Human Rights Campaign Foundation for LGBT employees - Ranked # 1 by Fortune Magazine in the payroll services - Working Mother Magazine Best Places to Work - Invested more than $12 million in tools and programs over the last three years to enhance our employees - Equality Company of the Year - Training Magazine Rank #17 of the Top 125 ADP is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. ADP believes that diversity leads to strength. Job Category: Technology Area of Interest: Help Desk Locations: United States, Florence, KY
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